In the app (fastest)

If you have the Akinfo Tools app installed:

1. Open the app and go to Account.
2. Tap Delete account.
3. Enter the one-time code we send to your registered mobile number.
4. Type DELETE to confirm.

Your sign-in stops working immediately. You do not need to contact us, and you do not need to reinstall the app.

From this page, without the app

Send us a deletion request and we will act on it. You do not need an account, a login, or the app to do this.

Email a deletion request

Or write to support@akinfotools.com from any address, with the subject Delete my account.

Tell us the mobile number or email address registered on the account. We will confirm it is yours by sending a one-time code to that number or address — we do this to stop someone else deleting your account, and we will not ask you for your password.

We confirm receipt within one working day and complete the deletion within 7 days.

What gets deleted

Permanently, and not recoverable:

• your name, email address, mobile number and password;
• every saved delivery and billing address;
• your cart, wishlist, comparisons and back-in-stock alerts;
• your saved device and notification tokens, so the app stops sending you anything;
• one-time codes, sign-in tokens and password-reset links;
• your personal details inside stored payment records, including the customer details held by our payment provider's records.

Product reviews you wrote stay on the product, with your name and email removed and shown as Deleted user. Support tickets stay as a record of how the matter was handled, with your email address removed. If you would rather your reviews were deleted outright, say so in your request.

What we keep, and why

We cannot delete everything, because Indian tax and company law requires us to keep financial records of sales we have made:

• Orders, invoices, GST records and payment history — kept for eight financial years, as required by applicable tax and accounting law. These records keep the order and amounts, but your personal details are removed from them as described above.
• Security and fraud-prevention logs — kept for a limited period, then deleted.

Our Privacy Policy sets out our retention practices in full.

Before you delete

We will ask you to settle three things first, because deletion cannot be reversed:

• You have a balance in your wallet — spend it or contact us; we cannot return it after the account is gone.
• You have an order on the way — wait until it is delivered, so we can still reach you about it.
• A payment is still being confirmed — wait a few minutes and try again.

Deleting your account does not cancel an order that has already shipped, and it does not by itself trigger a refund.

If you only want to stop the messages

You do not have to delete your account to stop hearing from us. You can turn off notifications in the app, or reply STOP to our WhatsApp messages, and keep your order history.

Questions

Akinfo Tools Private Limited — support@akinfotools.com. We answer deletion questions from this address.